Hey there! 👋🏻 
I'm Daniel (Minseo) Choi

Computer Operation Engineer I

I’m the Computer Operations Engineer at Verisign, where I leverage my expertise in network engineering and system optimization to drive innovation and enhance operational efficiency. Certified in Cisco and Google IT, I focus on advancing cybersecurity and network architecture.

LinkedIn

For further details, please visit my LinkedIn page.

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Resume

For Recruiters, Hiring Managers, and Staffing Companies: Please review my resume.

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E-mail

Please feel free to reach out to me for any interviews, collaborative work, freelance opportunities, or one-on-one consulting sessions.

Experiences

Engineer I - Computer Operation Support | Verisign

April 2024 - Present
Full-time | Reston, VA | Hybrid

In my role, I lead incident management and support operations, providing 24/7 technical assistance across corporate information services. I utilize tools like xMatters and Netcool for alert monitoring and troubleshooting, while enhancing cybersecurity through Splunk and Cisco IronPort. I also build strong professional relationships, share knowledge through internal systems, and manage assets with Service Now.

IT Support Specialist | Loudoun Country Day School
July 2021 - April 2024 (2yrs 10 mos)

Part-time | Leesburg, VA | On-site

I spearheaded an IT support overhaul, enhancing troubleshooting efficiency by 80% for 200+ users through strategic diagnostics and leadership. I also orchestrated a key partnership with an MSP to execute major IT projects, eliminating inefficiencies and significantly improving support. Additionally, I revolutionized educational technology integration, boosting productivity by 80% and improving network reliability by 75% with bespoke IT solutions and advanced technologies.

IT Support Engineer | Zencere Solutions
June 2022 - May 2023 (1 yr)

Contact | Remote

I led the management and optimization of Hyper-V and ESXi virtualization platforms, improving security and stability across 30+ virtual machines and utilizing HP iLO and Dell iDRAC for enhanced server configurations. I transformed the IT support system, boosting team productivity by 25% through efficient ticketing and communication. My role in Equinix Data Center involved installing and troubleshooting critical infrastructure, with advanced skills in Ubiquiti, Synology, and network management. Additionally, I pioneered IT projects, including migrations and upgrades, using Microsoft SharePoint for documentation and collaboration, enhancing customer satisfaction and operational efficiency in Zencere's MSP operations.

Sales Associate | Best Buy
December 2019 - September 2020 (10 mos)

Part-time | Arlington, VA | On-site

I led collaborations with top tech brands and major telecoms to customize solutions and enhance the in-store customer experience. My leadership drove a 25% increase in sales across various categories through expert product knowledge and effective POS systems. I also developed online sales strategies that streamlined orders and shipping, contributing to sustained revenue growth and customer satisfaction. Recognized as Member of the Month for highest revenue, I demonstrated exceptional sales acumen and customer service.

Certifications

Google Cybersecurity
Issued Aug 2024

Jamf Certified Associate - Jamf Pro
Issued Mar 2024

Google IT Support
Issued Mar 2021

Cisco Certified Network Associate Routing and Switching (CCNA)
Issued Jul 2016 - Jul 2019 (Expired)